Shipping & Delivery

At GLIMRA, we want every delivery to be clear and convenient. This page explains how shipping works for orders confirmed through our WhatsApp pre-order process.

Delivery locations

We currently arrange delivery to [CONFIRMED DELIVERY AREAS]. Please share your delivery city or postal area when enquiring so our team can confirm whether delivery is available to your location.

How delivery is arranged

After you send a product enquiry through WhatsApp, we will confirm product availability, the order details, the delivery destination, the applicable shipping charge and the estimated dispatch or delivery period before you agree to proceed. Sending an enquiry alone does not confirm an order.

Estimated delivery times

Pre-order timelines vary by product and supplier availability. An estimated dispatch or delivery window will be provided for your specific order before confirmation. These estimates are not guaranteed delivery dates unless GLIMRA expressly agrees otherwise.

Shipping charges

Shipping fees depend on the delivery address, parcel size and selected delivery method. The applicable fee, together with the product price and any other charges, will be disclosed before the order is confirmed. No unexpected delivery charge will be added without your agreement.

Dispatch and order updates

Once the product is ready for dispatch, GLIMRA will share the available dispatch or courier details through the contact method used for the order. Where tracking is supplied by the courier, we will pass those details on to you.

Delays or unavailable items

Unexpected supplier, customs, weather or courier delays may affect a pre-order. If there is a material change to the estimated timeline, we will inform you and discuss the available options, which may include continuing to wait, choosing an alternative product or cancelling the affected order with an applicable refund.

Delivery information and issues

Please provide an accurate recipient name, phone number and delivery address. If your parcel arrives damaged, contains the wrong item or has not arrived within the agreed timeframe, contact us promptly so we can investigate and provide a suitable remedy in accordance with our Returns & Cancellations Policy and applicable law.

QUESTIONS?  Contact GLIMRA via the WhatsApp number on our website or sales@glimra.lk.