Returns & Cancellations

We want you to shop with confidence. This policy explains how GLIMRA handles cancellation requests, incorrect or damaged items, returns and eligible refunds for orders arranged through WhatsApp.

Before an order is confirmed

You may change or withdraw a WhatsApp enquiry at any time before GLIMRA accepts the order. An enquiry or a prepared WhatsApp message is not, by itself, a completed purchase.

After an order is confirmed

If you wish to cancel or change a confirmed pre-order, notify us as soon as possible. We will check whether sourcing, preparation or dispatch has started and explain any applicable options or previously disclosed costs. Any limitations must be consistent with the terms agreed before purchase and applicable consumer protection law.

Wrong, damaged or defective products

If you receive a product that is damaged, defective, materially different from its description or not the item you ordered, please contact us promptly. Include your order reference, a description of the issue and photos where practical. We will review the concern fairly and arrange a suitable remedy, such as replacement, repair, return or refund, as appropriate and required by law.

How to request a return

Message GLIMRA through the official WhatsApp number or email sales@glimra.lk with: (a) your name and order reference; (b) the product concerned; (c) the reason for the request; and (d) supporting photos if available. Please wait for return instructions before sending a parcel to an address.

Condition of returned items

Where reasonably possible, keep the item and its original packaging, tags and accessories while the request is reviewed. This request does not remove any rights you have for faulty, misdescribed or unsafe goods. Any product-specific hygiene or custom-order exclusions must be disclosed before purchase and must comply with applicable law.

Refunds and return costs

For an approved refund, GLIMRA will explain the refundable amount, the method of refund and the expected processing period: [CONFIRM REFUND METHOD AND PROCESSING PERIOD]. For a verified error or defect attributable to GLIMRA, return arrangements and costs will be handled in line with applicable law. Any customer-paid return costs for other eligible requests will be communicated before the return is arranged.

If a pre-order cannot be fulfilled

If GLIMRA is unable to supply an accepted pre-order, we will notify you and offer appropriate options, including a full refund of amounts paid for the unfulfilled item if you do not accept an alternative.

QUESTIONS?  Contact GLIMRA via the WhatsApp number on our website or sales@glimra.lk.