Pre-Order Policy

GLIMRA offers selected jewellery and accessories through a WhatsApp-based pre-order service. Please read the following information before confirming a purchase.

What is a pre-order?

A pre-order is a request to purchase an item that may not be available for immediate dispatch. Processing and delivery depend on product availability and the information confirmed for your order.

How to place a pre-order

1. Browse the GLIMRA website and open the product you would like to reserve. 2. Choose any available colour, size or other variation and set your quantity. 3. Select “Pre-Order via WhatsApp” to open a prepared message with the product details. 4. Send the message to GLIMRA and wait for our team to review your request.

Order review and confirmation

Before asking you to confirm, our team will provide a summary of the selected items, quantities, agreed prices, any delivery charges, the estimated timeframe, and the applicable payment and cancellation terms. Your pre-order becomes a confirmed order only when these terms are agreed and GLIMRA expressly accepts it in writing through WhatsApp or another agreed channel.

Prices and payment arrangements

Product prices are displayed in Sri Lankan Rupees (LKR). The available payment method, any advance or deposit requirement, the amount payable and the due date will be communicated before you confirm. GLIMRA will not request or process payment through an unconfigured website checkout. Please use only payment instructions verified through GLIMRA’s official contact details.

Availability and variations

All pre-orders are subject to supplier availability. Colours, designs, materials and dimensions will be described as accurately as reasonably possible. If the selected item or variation becomes unavailable, we will contact you before offering an alternative or an appropriate cancellation and refund option.

Delivery estimates

Each confirmed order will have an estimated fulfilment or delivery window. If this changes materially, we will notify you and explain your options. Please refer to our Shipping & Delivery page for further details.

Changes and cancellations

If you need to change or cancel an order, contact GLIMRA as soon as possible with the order reference. Requests will be reviewed according to the order’s status, the terms disclosed before confirmation and applicable consumer rights. Please see our Returns & Cancellations Policy.

QUESTIONS?  Contact GLIMRA via the WhatsApp number on our website or sales@glimra.lk.