Privacy Policy
GLIMRA respects your privacy. This policy explains how personal information is collected, used and shared when you browse our website, contact us, or arrange a pre-order through WhatsApp.
Who we are
This website is operated by GLIMRA. For privacy enquiries, contact sales@glimra.lk.
Information we may collect
When you contact or order from us, we may receive your name, phone number, email address, delivery address, selected product details, order reference, payment confirmation details and messages. Our website or hosting provider may also collect limited technical data such as IP address, device/browser details and security logs. We do not ask for payment card passwords or one-time security codes through WhatsApp.
How we use information
We use relevant information to respond to enquiries; check product availability; confirm, prepare and deliver orders; communicate about order changes; provide customer support; maintain website security; keep appropriate business records; and comply with legal obligations. We will use your details for promotional messages only where permitted and with any required choice or consent.
WhatsApp and third-party services
When you choose to contact GLIMRA through WhatsApp, the information you send is also processed by WhatsApp and its service providers under their own terms and privacy practices. We may share limited information with hosting providers, delivery partners, relevant payment service providers and authorised support vendors when necessary to provide our services. Such providers may process information in other countries.
Cookies and analytics
Our website may use essential cookies and security or performance tools. If optional analytics, advertising pixels or other non-essential tracking tools are enabled, we will describe them and provide any notices or controls required by applicable law.
Security and retention
We take reasonable steps to restrict unauthorised access and protect customer information. We keep order and contact records only for as long as reasonably required for the relevant purpose, applicable accounting or legal obligations, and dispute resolution. No method of digital communication or storage can be guaranteed completely secure.
Your choices and requests
You may contact us to request access to or correction of information we hold about you, ask about deletion where appropriate, or opt out of marketing communications. We will assess and respond to such requests in accordance with applicable law and legitimate recordkeeping requirements.
Changes to this policy
We may update this Privacy Policy to reflect changes to our operations, website or applicable requirements. The latest version will be published on this page with a revised update date. Last updated: 04 November 2026.